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Auto Claims

Our Claims Department offers Pembridge customers full-service auto adjusters dedicated to quality customer service with the authority to issue payments and settle total losses.


Auto Appraisers

Pembridge auto appraisers have the tools and skills to fully satisfy customers with 24-hour care, the latest in computer and estimating technology, and round-the-clock access to our claims system.


We offer inspections, estimates and on-the-spot payments to provide timely repairs and peace of mind. Our team performs regular re-inspections following repairs to ensure our high quality standards are met.

Auto Priority Repair Option (PRO)

We offer customers the option of choosing a priority repair shop where they experience quality repairs and top-notch service. This is our Auto Pro program. It accelerates claims by eliminating the need for external estimate submissions and allowing expert vehicle repair to begin immediately.


Our Auto PRO partners are certified and use the latest technology in restoring vehicles to pre-accident condition. PRO shops are located conveniently across Canada and the United States. For customer convenience, PRO shops may arrange to pick up and deliver vehicles, and supply rental vehicles during the repair stage, subject to coverage and liability.


We stand behind our PRO program. For as long as the customer owns the vehicle, we warranty the workmanship and repairs.

Customers always have the option of selecting a repair shop of their own choice.


Alternate Transportation

We are there to assist our customers. This includes providing quick, hassle-free transportation alternatives where coverage exists. There is no need to miss work or an appointment when a customer is insured with us.


Rental Car Program

We offer a national rental car program, providing customers with:

  • Rental cars in convenient locations coast to coast
  • Free pick-up and drop-off of rental vehicles
  • Unlimited kilometres
  • No collision charge waiver provided by appropriate coverage  

Glass Replacement

We have partnered with professional vendors for our glass and windshield replacement program. Customers receive glass replacement that meets all quality, installation and fit standards. Our vendors offer in-house installation and occasionally offer mobile services for customer convenience. We take our pledge seriously, and conduct re-inspections to ensure Pembridge customers receive the best quality and service.