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Covid-19 – How Pembridge Insurance is Supporting Customers

With the Covid-19 pandemic, we want you to know that Pembridge Insurance is ready to help you. Your health and wellbeing, as well as that of our employees and Broker partners, is a priority. We’ve taken added precautions to keep our clients and employees safe. Currently, the majority of our employees are working from home, and at this time, we cannot accept visitors at any of our offices.

Regardless, during this challenging period, we are committed to ensuring our services continue to be timely and available when you need them.  We encourage you to reach out to your Broker for the trusted advice you require regarding your policy. We would like to remind you:

  • Policy changes or Requests: If you have any questions or need to make changes to your policy, please contact your Insurance Broker by phone or email as many are following Public Health Canada’s guidance and also enacting social distancing.
  • Payment Options: You can visit and click “Make a Payment.” To process a credit card payment quickly, we also accept telephone banking  and online banking,
  • Making a Claim: Our claims team is ready to support you through these challenging times. You can reach them at the following contact numbers or through our online Submit a Claim form.
Region Promise Line Local Number
Alberta 1-800-661-1577 403-974-8700
Ontario 1-800-387-0462 905-477-5550 
Atlantic 1-800-561-7222 506-859-7820
Québec 1-877-463-2727 514-351-5335


Submit a Claim by Email

You may also submit an auto or property claim by email and a claims representative will get back to you. 

If you have any additional questions or concerns, you can also reach out to your Broker. As the events evolve, we will continue to provide updates here, as necessary.

Thank you for your continued support.


Update to My_BRIDGE App to Resolve Braking Collection Issue | November 1, 2019

Mobile continues to be a key area of focus for the company, and the My_BRIDGE team is continuously gathering feedback to help enhance the application.  Recently, we realized an improvement around braking concerning participant’s trips was required. In the coming days, an updated version to the My_BRIDGE app will occur to resolve the anomalous and excess braking events, and ultimately, improving your experience. We encourage you to update the app when you receive the notification. Thank you for your support as we improve the My_BRIDGE application.