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Welcome to our new improved website. We have designed our website with your needs in mind. Our commitment to you is to ensure that your experiences with us are as satisfying and effortless as possible.

Whether you are looking to  find a broker in your area or for helpful 24 hour claims assistance, we are there for you when you need us the most.

 

Tropical Storm Arthur  |  Atlantic Region

Environment Canada weather reports have stated that Tropical Storm Arthur is developing into a hurricane and that Atlantic Canada can expect strong winds and heavy rain this weekend (July 5 & 6, 2014). For more information please visit the Environment Canada website.

For tips on preventing water and wind damage or dealing with a power outage please visit our Resources page.

 

Flood Emergency in Alberta | June 2014

We want to reassure you that our Claims Services network is on alert and ready to provide emergency services to customers impacted by this storm. Depending on the severity of the storm and areas affected, we could encounter high call volumes and call wait time could increase. 

Below are some resources you may find helpful.

 

Flooding in New Brunswick  |  April 17, 2014

The recent warm weather following a snow filled winter has resulted in an increase of water levels in areas across New Brunswick this week causing safety concerns and could result in property damage and water intrusion. Here are a few tips to help protect you and your home:

To avoid water intrusion

  • Remove snow from basement stairwells, window wells and around walls.
  • Uncover and clear a path to storm drains on the street.
  • If safe, clear eaves troughs and downspouts of leaves and debris and ensure downspouts drain properly – ideally six feet away from the home.
  • Check walls, floors, windows and foundations for cracks or leaks and make any necessary repairs immediately.
  • If it looks like water intrusion may occur, shut off the electricity and outside gas valve immediately and move important personal documents and expensive items, such as electronic equipment, out of the basement to a higher floor to keep them safe from water damage.

If flooding occurs

  • Go to upper floors and keep out of any standing water. Hazards from floating debris, sewer contamination, live electrical wires and slippery footing can make wading in flood waters extremely dangerous.
  • If you are outdoors, climb to high ground in a highly visible and safe area. Never cross floodwaters as water as shallow as 15 centimetres could sweep you off your feet.
  • If while in your vehicle you come to a flooded area, turn around, head for elevated ground and park there. Avoid remaining in your vehicle as little as 60 centimetres of water can carry away a car.

After Damage

  • If possible, record details of any damage before you clean up. Take photos or video to help with the assessment.
  • Once you’ve assessed damage as best you can, contact your broker or our Atlantic Claims Promise line at 1-800-561-7222

 

More tips on preventing water and wind damage or surviving a power outage can be found online on our Resources page.

 

Spring Thaw and Potential Flooding in Ontario  |  April 15, 2014

WIth the melting snow and continued preciptiation we are experiencing in various parts of Ontario, below are some tips to help you prevent flooding: 

Assemble an emergency kit to get you and your family through the first 72 hours 

  • Remove snow from basement stairwells, window wells and around walls
  • Uncover and clear a path to storm drains on the street
  • Clear eavestroughs and downspouts of leaves and debris and ensure downspouts drain properly – ideally six feet away from the home.
  • If your home has a history of water intrusion, or it looks like water may possibly enter your home this time, shut off the electricity and outside gas valve immediately and move important personal documents and electronic equipment, out of the basement to a higher floor to keep them safe.

 

For additional resources please visit the Insurance Bureau of Canada website and the Pembridge Resource Page.

 

March is Fraud Prevention Month

Follow us on Facebook and Twitter throughout the month of March as we will be posting and sharing info to help you protect yourself and loved ones against insurance fraud. 

 

CBC Radio Show  |  Maritime Noon

The recorded session of Maritime Noon today is now available online, the insurance discussion starts at the 19:00min mark.

 

Tips to Protect Your Home in the Cold Weather

The following tips will help you protect your home and property during cold weather:

  • Keep the house heated to a minimum of 18 degrees Celsius. The temperature inside the walls where pipes are located can be substantially colder than the walls themselves. A temperature lower than 18 degrees will not keep the inside walls from freezing.
  • Identify the location for the main water shutoff in your home. Find out how it works in case you have to use it.
  • Open hot and cold faucets enough to let them drip slowly. Keeping water moving within the pipes will prevent freezing.
  • If you are going to be away, drain the pipes. This can be done by first shutting off the main water line and then draining all lines by opening the taps and closing them once the water runs out. Also flush toilets to remove water from tanks. Be sure to have someone check on your home while your away to ensure heat is being maintained as well.
  • Make sure all hoses are disconnected from outside spigots.
  • If you discover that pipes are frozen, don't wait for them to burst. Take measures to safely thaw them immediately (such as wrapping pipes in towels soaked in water heated on the stove, or using hot air from a hair dryer, while being careful to stay away from standing water to avoid the risk of shock), or call a plumber for assistance.
  • If your pipes burst, first turn off the water and then mop up spills to prevent the water from doing more damage than it already has.
  • Make temporary repairs and take other steps to protect your property from further damage, such as remove any carpet or furniture that can be further damaged from seepage. 

 

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