Claims

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If You have a Claim We're Here to Help

Whenever something happens, you can always rely on Pembridge to help you through it, resolving your claim expertly and efficiently.


You Can Count on Us ...

To deliver Best-in-Class customer service, with access to:

  • Multi-lingual customer response and promise lines
  • A highly skilled team of knowledgeable claim professionals
  • The best preferred priority repair options, providing exceptional service and guaranteed repairs for as long as you own your car or home
  • Extraordinary catastrophe response delivered by top industry specialists
  • Specialized claims handling for complex claims


24 Hour/7 Days a Week Claim Service

We're just a call away, 24 hours a day, 7 days a week. The best place to start when reporting a claim is calling your insurance broker, who will help you through the process. You can also contact Pembridge through our toll free Claims Promise Line, or submit our convenient online form.

Region

Promise Line

Online

Alberta

1-800-661-1577


Auto \ Property

Ontario

1-800-387-0462

Atlantic

1-800-561-7222


We Care About You and Continuous Improvement

Pembridge is always working to make our claims process simpler and more efficient for our customers. As part of that effort, we survey customers about their claims experience and the quality of service delivered by our priority repair facilities.